Frequently Asked Questions

Please feel free to browse our Frequently Asked Questions section, to find answers to some of the more common heating and plumbing questions.

We can offer a range of flexible finance solutions to meet your requirements. Please contact us for further details.

We aim to have every boiler installed in 1 day so our customers have heating and hot water, on quotation we will be able to advise how long the install will take.

Boilers need to be serviced annually by a Gas Safe registered heating plumber of engineer. Having your boiler serviced every year will give you peace of mind that your appliance is operating safely and efficiently. You will also be able to save money, as there will be reduced risk of future breakdowns. Many companies require you to have your boiler serviced annually in order to keep the warranty valid. Our Gas Safe registered heating plumbers are competent in carrying out high quality services on all domestic boilers.

A gas boiler service normally takes between 30 minutes to 1 hour depending on age and how long since last service.

As Gas Safe, LPG and OFTEC Oil Registered engineers, we install all gas appliances and we can also fit all electric appliances, central heating radiators and any other gas or electric appliances.

Yes, our engineers Gas Safe Registered. Our registration number is 574705.

No we do not! We understand many companies do charge an initial call out fee and then charge from the moment they start work but we do not! We only charge from the moment we start work at your property.

No matter what type of boiler your household has our team of experts can quickly diagnose and repair your boiler no matter which brand using quality components and parts, all work is covered with a minimum 1 year labour and parts guarantee.

  • A system boiler works on the principle of stored hot water. It provides heat for your heating system while being able to heat a hot water cylinder (like a Megaflo). This guarantees simultaneous supply of hot water to all outlets. These type of boilers work with both vented and unvented how water cylinders.
  • System boilers operate on a sealed system like the combination boiler. As the system is not affected by mains water pressure, they can operate in areas where combi boilers cannot (like lofts). System boilers are usually compact as all the major components like the pump and the diverter valve are built into the boiler.
  • A system boiler is a great choice for a larger home or family with hot water needs that can’t be met by a combi boiler. You will need a tank in the airing cupboard, though.
  • The high efficiency condensing combi or combination boiler combines both a conventional boiler for radiators and an independent water heater in one compact unit, eliminating the need for a hot water cylinder and cold water storage cistern.
  • With a combi boiler hot water is always available instantly and for as long as you need it.
  • Additional benefits of having a combi boiler include significant saving on your gas bills and the fact that your hot water comes from the mains pressure so you can enjoy showering without heating a full cylinder.
  • System boiler:heats your hot water through a hot water cylinder
  • Combination (combi) boiler: gives you instant hot water without the need for a cylinder

Each type delivers all the benefits of high-efficiency technology.

Condensing boilers are the most energy-efficient boilers on the market today. They use less fuel and have lower running costs than other boilers. They achieve this high level of efficiency by extracting heat contained in the combustion gases, which would otherwise be lost to the atmosphere. Old, conventional boilers have an efficiency rate up to 60%, which means that they convert 60% or less of their fuel into heat, while the efficiency of new condensing boilers can be above 90% (A-rated). This means huge energy savings and significant cuts on your CO2 emissions and gas bills.

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